Terms and Conditions

rental conditions due to pandemic delivery at bus terminal or airport

For equipment deliveries at the terminal or airport, when making the reservation via the website or WhatsApp, you must specify the day of delivery and return, in turn, information on the day of arrival in the region and the confirmation of your reservations in Torres del Paine. ensure the delivery of your equipment

At the time of booking we need to specify what you need and for how many people.

payments are via bank transfer payment by credit or debit card also cash at the time of delivery of the equipment.

For the guarantee, a cash deposit or transfer of 50% of the value of the leased equipment must be left in the name of the company.

deposit that will be returned 24 hours after delivery of the equipment after checking it.

this season the ideal is that the. Reservations are made at least 10 days before your visit so that we have time to send photos and videos of the equipment review.

If we make sure that the equipment was delivered in good condition and must be returned in the same way, except if it is broken, and others, we will deduct the repairs from the warranty, if any of the equipment has no repair, the total value of the product from its warranty.

At the time of the equipment pick-up at our physical branch in Puerto Natales, you must pay the remaining Equipment already selected in your shopping cart, and you must read the equipment rental conditions, what happens if the equipment is destroyed or lost.

All equipment before being delivered will be previously reviewed with the client and we make sure that he knows its details and if its way of assembly

The client is also obliged to leave a guarantee for the equipment that will be returned to him at the time of the return of the equipment with the previous revision of this.

the minimum rental of equipment is 2 days.

For tour reservations, a prior request must be sent via email to see availability of places and dates

cancellations and rescheduling are 48 hours in advance of the date of your service

Full payment must be made once the service has been confirmed.

in case of no-show, the company will only return 35% of the total paid